Privacy Policy

Your privacy is important to us at Emerson Fry, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, updated on October 16, 2014, describes the information we collect and how we use it.

Information We Collect

We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:

  • Place an order through our web site
  • Return an item or make an exchange
  • Inquire about our services
  • Create an account at emersonfry.com
  • Sign up for Emerson Fry email updates
  • Are referred to us through a marketing promotion
  • Participate in a marketing survey, promotion or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources.

We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies" and other online tools such as "pixel tags." A cookie is a small data file stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so the information you receive is more relevant to you.

For example, we use cookies to:

  • Remember what items are in your Shopping Bag
  • Recognize you when you return to our Web site
  • Enable faster checkout, if you have created an account at emersonfry.com
  • Deliver personalized marketing

We may also contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Emerson Fry. 

Use of Information We Collect
At Emerson Fry, our goal is to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. To do this, we collect information that allows us to:

  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order
  • Send you promotional offers we believe will be of interest to you
  • Send you Emerson Fry email updates
  • Identify your product and service preferences
  • Customize our communications to you
  • Provide information concerning product recalls or products you have purchased
  • Improve our merchandise selection and customer service

Who do we share your information with?
We contract with other companies to provide certain services, including shipping, name and address verification, email distribution, market research, third party advertising, promotions management and payment processing.  We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected.

Your Choices about Communication from Emerson Fry
You have the choice to opt-out of our email communications or direct personalized advertising on the internet at any time by contacting our Customer Service team at 877-843-1202.

We also contract with third party advertising companies to serve ads on our behalf across the Internet. To do this, they will collect anonymous information about your visits to our Web site and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements. These targeted advertisements may appear on other sites that you visit. This anonymous information is collected through the use of a cookie or pixel tag – industry standard technology used by most major Web sites. No personally identifiable information is collected in this process. To opt-out of this type of messaging, please contact our Customer Service team at 877-843-1202.

How We Use Email
When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service.

We may also send promotional emails about products, special offers, services or events we believe may be of interest to you. It is our intent to send promotional emails only to those who wish to receive them and have opted in. We provide instructions on how to unsubscribe in each email.

Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please contact our Customer Service team at 877-843-1202.  A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.

Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data.

When you make a purchase or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format.

Privacy of Children on Our Web Site
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes
Emerson Fry may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be emailed or posted on our website along with the updated Privacy Policy.

Questions / Concerns

If you have any questions about Emerson Fry’s Privacy Policy or data processing, we encourage you to contact us at 877-843-1202.