Careers

Customer Care Specialist

Emerson Fry is seeking to add a Customer Care Specialist to our operations team. The Customer Care Specialist will report directly to the COO to execute on their initiatives. Primary points of focus will be responding to customer phone and email inquiries, processing sales and returns, conducting proactive customer outreach campaigns, collecting customer feedback and presenting to relevant teams to assist in improving our product lines. 

Responsibilities:

  • Develop a working knowledge of our systems and product lines to be best equipped to field Customer inquiries.
  • Provide satisfactory responses to customer inquiries as quickly as possible with a goal response time of 15 minutes during office hours or to clear the backlog queue within 1 hour of resuming office hours.
  • Process returns/exchanges as quickly as possible with a goal of clearing the queue each day.
  • Create opportunities for encouraging conversions and generating up-sells on both a reactive and proactive basis whenever time allows.
  • Provide valuable customer feedback to product development and operations teams.
  • Share time in warehouse to assist in processing orders and returns depending on time demands.

Additional Notes:

  • Position is full time in our Portsmouth, NH office.

Qualifications:

  • Extremely strong communication and interpersonal skills.
  • Strong problem solving ability.
  • Strong prioritization skills to balance multiple demands. 
  • Ability to grasp new concepts quickly, an extreme attention to detail.
  • Not afraid of out of the box thinking and quick decision-making.
  • Ability and interest to grow professionally.
  • Passion for accomplishing great things.

If you or anyone you know are interested in the position, please contact us at careers@emersonfry.com with ‘Customer Care Specialist’ as the subject line.

 

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Art Director

Responsibilities:

The Art Director reports to the creative director and is responsible for overseeing the creative team. The main goals of the Art Director and creative team are to consistently generate exceptional quality work product, accurately achieve the design initiatives set forth by the creative director, and consistently meet timelines.

Planning/Concept:

  • Meet with creative director on a continual basis to develop an understanding of the story behind the products and the woman they are for.
  • Collaborate with Buying Team, Production Coordinator, and Marketing Director to understand the selling points and intention of each product.
  • Collaborate with the Producer to select locations for shoots to build desired story.
  • Collaborate with Producer to secure desired models, photographer (if required), stylist, hair/makeup, etc.)
  • Storyboard each shoot in advance and present to Creative Director for approval.

Capture (location/studio shoots):

  • Responsible for capture either directing a contracted photographer or personally shooting.
  • Direct models, hair/makeup, stylist, and photographer to achieve desired presentation.
  • Review capture content in-between sessions to ensure capture is being successful and adjust as necessary.

Capture (product shots):

  • Work with internal or external resources to create strong selling product images, lay downs, etc.

Processing/Layout:

  • Review content during and after each capture to pull selects to review with Creative Director if necessary.
  • Manage contracted Image Retouchers to post process all selects to achieve desired results (i.e. overall retouching, nipping/tucking, contrast/exposure adjustments to best represent the products and story).
  • Develop and layout content for Wholesale Lookbook.
  • Develop and layout content for Website Lookbook and Product/Category pages.
  • Build a schedule and produce content for Slideshows, Journal, Email Campaigns, etc.
  • Collaborate with Marketing Director to support all marketing initiatives with successful imagery for all Advertisements, Features in Publications, as well as our internal Social Media Channels (FB, Twitter, Pinterest, Tumblr, Instagram, Journal, Etc.).

Brand Pieces:

  • Responsible for the continuity of all company collateral (Logos, Packaging, Labels, Website, etc.)
  • Collaborate with internal and external resources to continually improve the website design, creating wireframes and specific instructions for implementation by developer(s).
  • Collaborate with Marketing Director and external resources to enhance Website UX.

Summary of Main Bodies of Work:

  • Website: Slideshows, Lookbook, Product/Category Images, etc.
  • Marketing: Imagery for Ad Campaigns, Publication Features, Social Media Channels (FB, Twitter, Pinterest, Tumblr, Instagram, Journal, Etc.).
  • Wholesale: Lookbook
  • Collateral: Logos, Packaging, Labels, Website, etc.
  • Website Layout and UX.
  • Outlet: Visual Concept

Success metrics:

  • Success in collaborating with Creative Director.
  • Ability to meet timelines.
  • Overall compelling quality, aesthetic, concepts, and effectiveness of selling qualities for art.

 

If you or anyone you know are interested in the position, please contact us at careers@emersonfry.com with ‘Art Director’ as the subject line.

 

 

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Production Artist

Emerson Fry is seeking to add a Production Artist to our creative department. The production artist will participate in the full creative cycle from shoot to publish with a strong emphasis on creating layouts for a variety of facets of our e-commerce and print marketing business. They will report directly to the Creative Director and work closely with Production Coordinator to achieve professionally produced layouts for publication.

Responsibilities:

  • Participation in photo-shoots and photo selection (ability to shoot at times is a plus).
  • Retouching and cropping of selected photos (coordinating with external contractors for larger batches).
  • Creation of designs, concepts, and layouts based on knowledge of layout principles and aesthetic design concepts for both web and print.
  • Determine size and arrangement of illustrative material and copy, and select style and size of type.
  • Maintain file organization on multiple platforms.
  • Loading and maintaining all final artwork on website and social media channels.
  • Maintain production, design, and process standards of the highest quality
  • As appropriate, recommend and implement solutions to improve production values, process flow, quality standards and team efficiency

Additional Notes:

  • Position is full time in our Portsmouth, NH office.

Qualifications:

  • Proficient in the latest Mac operating systems and desktop publishing software, with advanced experience with Adobe Creative Suite (emphasis on Lightroom, Photoshop, and In Design).
  • Strong prioritization and interpersonal skills to balance multiple demands. 
  • Ability to grasp new concepts quickly, an extreme attention to detail and strong communication skills.
  • Love of doing great things.

If you or anyone you know are interested in the position, please contact us at careers@emersonfry.com with ‘Production Artist’ as the subject line.

 

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